Terms of Service

When you accept an instant offer, you enter into a binding agreement to sell that specific Mac to Encore for the stated amount, subject to inspection as described below. Please ship within three business days using the prepaid label we email you. If you decide not to go through with the sale, simply don't ship the device and let us know so we can close the offer.

Encore is not responsible for your device until it is marked delivered to us by the carrier. Every prepaid label we provide includes insurance for the offer amount. If a device is lost in transit or arrives damaged, we will file an insurance claim; claims can take up to 60 days to be processed, and payment is not issued until the claim is resolved. You must pack the device sufficiently to be covered — we're happy to send you a box or you can follow our packing guide. Devices shipped in the original manufacturer's box must be placed in an outer box so the contents aren't visible. If you change the delivery address after a label is issued, the offer is void and any label cost may be recovered from you.

When your Mac arrives we inspect it against the condition you described. Most devices match and need no change. If we find an undisclosed issue that materially affects value, we'll email you the details — photos included — with a revised offer. The choice is yours: accept the revised amount, or have your Mac shipped back to you free of charge. We never keep a device you've declined to sell.

We assume every device is complete and matches its stated condition unless you note otherwise. If declared parts or accessories (power adapter, cord, box, screws, and for iMacs the Apple keyboard, mouse, and power cord) are missing, or a power adapter or cord is frayed or heavily damaged, we may deduct their used-market value from the payment. Condition grades are defined as:

• Like New — no visible wear or blemishes; looks unused and fully functional.
• Good — light, hard-to-notice wear; no dents or cracks; fully functional, no missing keys or feet.
• Fair — noticeable scratches or shallow dents; fully functional.
• Poor — heavy wear, deeper dents or worn keys; still fully functional.
• Not working / damaged — won't power on, or has screen, cosmetic, or internal damage; should be complete with all parts intact.

We pay strong prices for broken and damaged Macs, and we rely on you to tell us what happened and what's wrong. Screws, cables, and components should be present and undamaged unless noted, and the device's condition should be consistent with the fault you describe (for example, a unit reported as liquid-damaged is expected to show related corrosion). If a device shows repairs attempted by anyone other than an Apple Authorized Service Provider, or damage inconsistent with what was described, we may revise the offer accordingly. As always, you may accept the revised offer or have the device returned to you free.

If a serial number shows the unit was originally sold by Apple as refurbished, it may carry slightly less value and be re-quoted, as refurbished units more often contain replacement parts or have recurring issues.

When we say you're paid “the same day your Mac arrives” (or similar wording anywhere on Encore, in our emails, or in our ads), we mean the same business day — Monday through Friday, excluding U.S. federal holidays — for packages the carrier delivers to us in the morning, by about 10:00 a.m. Arizona time. A package delivered later in the day, or on a weekend or holiday, is generally inspected and paid the next business day.

We aim to send payment within 24 hours of delivery. Some units take longer to inspect — for example, a Mac that won't power on, doesn't match its description, or needs additional testing — and payment for those may take longer.

Payment times described on Encore are estimates of our typical turnaround, not a guarantee. Delays can also occur because of the standard weekly sending limits associated with Venmo and Cash App: if a limit has been reached, a payout by those methods may be delayed until it resets.

Once sent, Venmo and Cash App payments usually arrive within minutes, direct deposit typically takes 1–3 business days, and a wire usually arrives the same business day (your bank may charge an incoming-wire fee). Checks are mailed to your shipping address; please allow a few business days to receive one.

You represent that you own the device and have the right to sell it. Title transfers to Encore on delivery and acceptance. We do not buy stolen devices; if a device is reported lost or stolen, no payment will be made and the device will not be returned.

Please back up and erase your device before shipping if you can. On arrival, the first thing we do is wipe the storage to NIST 800-88 standards; if a drive can't be erased it is physically destroyed. Your data is never viewed, copied, or transferred, and it cannot be recovered once wiped — including if the device is later returned to you. You authorize Encore to inspect, power on, and erase the device for these purposes.

If we need to discuss a revised offer and can't reach you at the contact information you provided, we'll hold your device for at least 15 days pending your response before treating the matter as abandoned.

For listed items, Encore connects buyers and sellers and acts as an escrow intermediary. We do not own the items listed. Sellers are responsible for the accuracy of their listings; buyers are responsible for reviewing listings before purchase.

No fraudulent, counterfeit, stolen, or misrepresented items; no attempts to transact off-platform to avoid protections; no data mining or scraping of the site; and no use of the service in any way that is unlawful or that could damage the service or another person or business.

The service is provided “as is” and “as available,” without warranties of any kind to the fullest extent permitted by law. Encore is not the manufacturer of any device and makes no warranty on devices sold by users. To the extent permitted by law, Encore and its officers, directors, and employees are not liable for indirect, incidental, consequential, or special damages, and our total liability for any claim is limited to the amount of the transaction giving rise to it. Nothing here limits liability that cannot be limited under applicable law.

You agree to indemnify and hold harmless Encore and its officers, directors, and employees from any claims, damages, costs, and expenses arising out of your breach of these terms or your misuse of the service.

If any provision of these terms is found unenforceable, the remaining provisions stay in effect. Encore may assign or transfer its rights and obligations under these terms; you may not without our consent. These terms are the entire agreement between you and Encore regarding the service and supersede any prior understanding.

These terms are governed by the laws of the State of Arizona, and you agree to the jurisdiction of the state and federal courts located in Arizona for any dispute that is not otherwise resolved.

We may update these terms; continued use after a change constitutes acceptance. Questions: support@encoremacs.com.